POLICIES REGARDING
SHIPPING, BILLING, PURCHASING

CANADA AND USA
(Including all provinces, territories, states, US possessions and US Armed Forces)

 

For shipments to International locations, please contact us directly to order and confirm pricing.

Currency

All prices quoted online or by phone are in Canadian dollars. For US dollars, please use our Currency Converter .

Billing

If ordering by phone, Nonuttin’ Foods Inc. will bill your credit card prior to shipping.  If ordering online, Paypal will process your payment when your order is placed.  All credit card numbers are protected and are transmitted via a secure server.  If paying by cheque or money order, Nonuttin' Foods Inc. will ship the order after receipt of payment.

Shipping

The shipping cost is the cost of shipping using Canada Post’s Business Expedited Service and the retailer’s handling costs.

Canada Post can deliver to either a street address or a P.O. Box.  Please note that if your town is only serviced by a post office, a street address will be refused by your local post office and returned to us.

When your order is shipped, you will receive an email with your tracking number and link.  Orders to the US may be tracked on www.usps.com after the package has left Canada.

Orders that are $175.00 or more qualify for free shipping.

Delivery Times

The estimated delivery date is a combination of Canada Post delivery standards and the retailer’s fulfillment time.  For the US, delivery time for shipments are an approximation and do not include delays due to US Customs that are out of our control.

Canada - Please allow up to 10 business days to receive your order. 
Continental US – Please allow up to 15 business days to receive your order.
International, Hawaii, US possessions and US Armed Forces – Please allow 4-6 weeks to receive your order.

If you would like your package sent by a faster mode (e.g. air or express service), please let us know and we will provide you with a quote for the extra cost.

If you not receive your shipment within 30 calendar days, please call us so that we may follow up with Canada Post on your behalf.

Cancellation Policy

Once the product is shipped, we are unable to cancel your order.

Return Policy

We want you to fully enjoy Nonuttin’ products.  If, for any reason, you are not satisfied with your purchase, please call us at 1-866-714-5411.  We can then resolve your problem and, if necessary, set up return shipping.

Damaged Shipment/Chocolate Shipment Policy

We do our best to manufacture, package and ship your order with care. 

With the exception of melted chocolate (see below), if any package arrives damaged, refuse the package and have it sent directly back to us.  Upon receipt of that package, we will replace the damaged contents and ship the replacement immediately with no additional cost to you. 

Please notify us of your damaged shipment claim within 24 hours of the initial shipment with our customer service at 1-866-714-5411.

When shipping chocolate items, there is a high risk of product damage during warm weather or when shipping to warmer climates.  If you choose to ship any chocolate items, you assume the risk of this possibility when you place an order for those items with Nonuttin' Foods Inc.

USA Only – Customs and Brokerage Fees and Regulations

Canadian and American trade agreements allow us to ship to a customer with no customs or brokerage fees as long as the order is under $220 Canadian before shipping. 

With orders under $220, US Customs will allow Nonuttin’ Foods to ship without the SSN number of the customer so you will not see a section for your SSN on the online store forms.  However, please note that US Customs and/or the FDA may ask for this information at any time, regardless of the trade agreements, and will not allow a shipment to continue until they receive the information requested.

If you would like to order more than $220 in a single order, US Customs and brokerage fees apply.  The online shopping cart is unable to process these fees so please give us a call toll free at:  1-866-714-5411 to order.  Alternatively, larger orders can be split into smaller amounts but free shipping will apply only if the smaller orders meet the $175.00 free shipping minimum.

For orders over $220, we will charge these fees to you at the time of ordering and will pay US Customs and the brokerage firm on your behalf so that there are no outstanding or surprise charges when you receive your order. These fees in Canadian dollars per shipment are:

ORDER COST FEES
$220.01 to $1250.00 $85.00
$1250.01 to $2000 $96.00

US Customs requires the Social Security Number of customers for any order over $220.  This number is kept confidential under password protection and is not used by Nonuttin’ Foods Inc. for any reason beyond transmitting it by secure server for the use of US Customs’ agents.

If you would like to purchase for a school, camp or event, please call us at 1-866-714-5411 to discuss pricing and shipping solutions.

 

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